Interactive Intelligence stories
Brendan Maree climbs the ladder at Interactive Intelligence, now VP for Japan, Australia, and New Zealand amidst sales surge.
Interactive Intelligence appoints Carl Price as Marketing Manager for Australia, NZ & Pacific to strengthen customer experience management.
The changing work environment has thrown the doors open for dramatic growth for secure file sharing and collaboration platforms such as that from Workshare.
Acquisition increases the company's presence in the region, paving the way for a cloud-based communications services launch in New Zealand.
Interactive Intelligence boosts its ANZ team with Lee Cole and Andrew Lee to enhance project management and pre-sales engineering in Sydney and Melbourne.
Interactive Intelligence appoints Mervyn Gomez to fuel communications-as-a-service sales, marking a major shift towards cloud solutions in ANZ.
Toyota NZ gears up customer service with Interactive Intelligence's advanced communication suite, slashing costs and boosting satisfaction.
Exploring the shift to cloud-based Unified Communications in contact centres, Brendan Maree highlights flexibility and cost benefits amidst considerations.
Tina Rowland details Massey University's leap from 'horse and cart to Ferrari' with its innovative contact centre upgrade, redefining customer service.
Interactive Intelligence unveils Interaction Mobilizer, enabling firms to offer branded customer service apps for a seamless experience.
New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.
Amtel Communications from New Zealand has been named Best Support Partner at Interactive Intelligence's APAC awards, among three ANZ winners.
New Zealand contact centres plan to boost IT spend, survey shows, despite most budgets staying stable. Australia sees even greater optimism.
Adopting Unified Communications can automate business processes, reduce human error, and increase ROI, transforming contact centres.
Interactive Intelligence's new software, CIC 4.0, provides real-time speech analysis, enabling managers to intervene during live customer interactions.
As enterprises focus on IP telephony, examining IP PBX systems through the lens of practicality, power and proven performance is key to VoIP success.
