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Gartner Stories - Page 4

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Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last month
ERX: the next generation of enterprise software
Digital Transformation

ERX: the next generation of enterprise software

Businesses risk flawed AI decisions unless enterprise software embeds industry context, governance and real-time data at its core.

By Geoff Thomas • 5 min read • Last month
Constructor tops three Gartner search & discovery use cases
Customer Experience

Constructor tops three Gartner search & discovery use cases

Retailers may get more personalised search tools after Constructor was ranked first in three Gartner use cases, ahead of Google and others.

By Sean Mitchell • 4 min read • Last month
Citrix adds MCP Gateway to NetScaler for AI traffic
Data Protection

Citrix adds MCP Gateway to NetScaler for AI traffic

Enterprises can now control both chatbot and agent traffic through one gateway as Citrix expands NetScaler for regulated AI deployments.

By Sean Mitchell • 4 min read • Last month
Tanium named leader in IDC digital employee experience
Software-as-a-Service

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • Last month
Kore.ai & Atos UK&I launch sovereign AI for UK firms
Data Protection

Kore.ai & Atos UK&I launch sovereign AI for UK firms

Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.

By Sean Mitchell • 4 min read • Last month
CUBIG wins Gartner recognition for agentic AI tools
Robotics

CUBIG wins Gartner recognition for agentic AI tools

Gartner's latest reports flag data governance as a barrier to production AI, after CUBIG was named a Sample Provider and Tech Innovator.

By Sofiah Nichole Salivio • 4 min read • Last month
Netcore Unbxd named Gartner Leader for search discovery
Software-as-a-Service

Netcore Unbxd named Gartner Leader for search discovery

The ranking bolsters Netcore Unbxd as retailers seek search tools that can lift conversion across multiple sites, languages and channels.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Google tops Gartner's AI infrastructure magic quadrant
Semiconductors

Google tops Gartner's AI infrastructure magic quadrant

The ranking boosts Google Cloud's bid to win more AI infrastructure spend as firms look for cheaper, scalable systems for training and inference.

By Sean Mitchell • 4 min read • Last month
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • Last month
SnapLogic launches MCP Builder for AI agent integration
Digital Transformation

SnapLogic launches MCP Builder for AI agent integration

The launch could help firms move AI projects past pilot stage by turning existing integrations into governed tools for agents without rebuilding them.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Cognizant launches Neuro AI Trust for enterprise AI
Digital Transformation

Cognizant launches Neuro AI Trust for enterprise AI

The platform aims to help large firms monitor and control autonomous AI as regulation tightens and deployments move into production.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Data Theorem launches AI security platform for apps
Cloud Security

Data Theorem launches AI security platform for apps

Security teams are being pushed to react faster as AI-assisted attacks widen the gap between exploit discovery, patching and live defence.

By Mark Tarre • 4 min read • Last month
Gartner sees finance talent shift towards digital skills
Data Analytics

Gartner sees finance talent shift towards digital skills

Automation could shrink entry-level finance roles as Gartner says 20% of firms will pour all talent spend into advanced digital skills by 2028.

By Sean Mitchell • 4 min read • Last month
Gartner warns agentic AI threatens $234bn SaaS spend
Software-as-a-Service

Gartner warns agentic AI threatens $234bn SaaS spend

Enterprise buyers could shift billions from seat licences as agentic AI is set to undercut up to 20% of SaaS spending by 2030.

By Sean Mitchell • 4 min read • Last month
Commvault named Gartner backup leader for 15th time
Data Protection

Commvault named Gartner backup leader for 15th time

The designation underlines rising demand for cyber recovery and AI-era data protection as enterprises shift from backup alone to broader resilience.

By Mark Tarre • 4 min read • Last month

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Adverity launches Atlas to add AI context for marketers
Software-as-a-Service

Adverity launches Atlas to add AI context for marketers

The layer is designed to stop AI misreading marketing shifts, after many pilots fail because systems lack business context and governance.

By Sofiah Nichole Salivio • 3 min read • Last month