EX / Employee Experience stories
IPI becomes first UK Avaya partner with cloud specialisation accreditation
IPI, a London-based tech firm, becomes the first UK partner to receive Avaya's cloud specialisation accreditation, places the tech firm in a unique position to assist businesses transitioning to Avaya's cloud-based platform.
Kerzner Group launches Unily's iKonnect app for enhanced staff communication
Kerzner Group has unveiled iKonnect, Unily's new mobile-first app, revolutionising internal communications for the 70% of its 15,000-strong workforce who are frontline employees without regular access to computers.
Steve Winningham appointed as IPI's non-exec chairman
Contact centre specialist, IPI, has appointed seasoned industry professional Steve Winningham as its non-exec chairman to facilitate its future growth following an investment by Ethos Partners.
Medallia unveils AI breakthroughs for personalised CX
Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.
Skills shortage impairs Singapore's tech growth, reveals salary guide
New research by Morgan McKinley reveals Singapore's tech growth held back in 2023 due to a shortage of skilled candidates, with 76% of hirers finding recruitment competitive.
BeyondTrust reports substantial growth & ongoing innovation in 2023
BeyondTrust reports notable growth in 2023, with over 80% recurring revenue and approximately 40% subscription ARR growth, bolstered by industry-leading customer satisfaction and retention rates.
Workhuman launches Admin Hub enhancing Programme Managers' experience
Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.
Dell launches AI-powered intelligent headsets for hybrid work
Dell Technologies unveils new intelligent headsets equipped with advanced AI technology, enhancing productivity and communication in the evolving landscape of hybrid work.
Great Office Return sees 92% of firms initiate mandatory in-office policy
Amid the 2023 'Year of the Great Office Return', 92% of UK firms enacted mandatory in-office policies leading to 40% reinstating a full workweek, despite notable commuting costs and disruptions.
ECI Software Solutions named a top employer in six nations
ECI Software Solutions bags Great Place To Work 2024 certification for the sixth year running in the US and three consecutive years in five other countries, affirming its top employer status.
Generative AI's leap and how 2024 will see a focus on security & ROI
Generative AI looks set to dominate 2024 as enterprises increase their core IT spend on its solutions, with a renewal of basic security measures and drive for ROI amid emergent trends such as smart cloud strategies and digital workplace technologies.
Aussie workers miss out on billions due to complicated expense claims
Survey reveals 44% of Aussie workers regularly fail to claim expense reimbursements, missing out on billions and increasing workplace stress.
Tiny Happy HR leverages data analytics to enrich work experience
Tiny Happy HR utilises sophisticated data analytics to advance the future of work, fostering an optimised, inclusive, and fulfilling workplace environment.
Verint leads in Conversational AI according to Opus Research report
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
Mercy Health to modernise HR management using Workday's HCM platform
Mercy Health opts for Workday's Human Capital Management platform in a bid to update and enhance its HR operations.
Endava report reveals waste in APAC digital transformation efforts
New Endava report indicates that APAC businesses believe 66% of their digital transformation efforts last year were wasted.
Medallia appoints Nick Martin as new Senior Vice President International
Nick Martin steps in as Senior VP International for Medallia, tasked with expanding its client base and operations across EMEA and APAC.
First Commonwealth enhances workforce communication with ScreenCloud partnership
First Commonwealth Federal Credit Union enhances internal communication and employee engagement via a strategic partnership with ScreenCloud.
NTT DATA & Microsoft enhance AI-powered tool Copilot for Microsoft 365
NTT DATA, in collaboration with Microsoft, enhances Copilot for Microsoft 365, leveraging profound learning techniques and advanced AI capabilities.
Bluechip UC named authorised distributor for Zoom solutions
Bluechip UC is set to become an authorised distributor for Zoom's suite of solutions in the Australian market.
Ramco Systems named Leader & Star Performer in APAC payroll assessment
Ramco Systems is named 'Leader' and 'Star Performer' second time in a row in Everest Group's APAC payroll assessment.
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
Freshworks customers enhance employee experience via increased Microsoft Teams usage
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.