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Digital Experience (DX) stories

QSIC boosts global in-store media reliability with Datadog
Digital Signage

QSIC boosts global in-store media reliability with Datadog

QSIC adopts Datadog to monitor 17,000-store audio network, slashing incident recovery from days to hours and boosting retail media uptime.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 17th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Data gaps stall AI scale-up despite strong AIOps gains
Unified Communications

Data gaps stall AI scale-up despite strong AIOps gains

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026
Optimizely named a Leader in 2026 Gartner Quadrant
DevOps

Optimizely named a Leader in 2026 Gartner Quadrant

Optimizely secures Leader spot in Gartner's 2026 Magic Quadrant for Personalization Engines, underscoring AI-led, warehouse-first strategy.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
Umbraco debuts Compose for GraphQL-first data integration
Software-as-a-Service

Umbraco debuts Compose for GraphQL-first data integration

Umbraco launches Compose, a GraphQL-first SaaS to standardise data flows across composable digital experience and eCommerce stacks.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Kentico unveils AIRA agents to transform marketing work
Enterprise Content Management

Kentico unveils AIRA agents to transform marketing work

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
Dynatrace unveils agentic AI push with new platform tools
DevOps

Dynatrace unveils agentic AI push with new platform tools

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026
Hype & Dexter rebrands to Avidly APAC in ANZ shift
Customer Relationship Management

Hype & Dexter rebrands to Avidly APAC in ANZ shift

Hype & Dexter has rebranded as Avidly APAC, aligning with Avidly Group to scale HubSpot-focused services across Australia and New Zealand.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
Dynatrace boosts RUM & DevX for AI‑driven observability
DevOps

Dynatrace boosts RUM & DevX for AI‑driven observability

Dynatrace unifies real user monitoring, AI tracing and developer tools on one platform to streamline cloud-native, AI-assisted software delivery.

By Joseph Gabriel Lagonsin • 6 min read • Fri, 30th Jan 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
How AI-powered log management unlocks observability
DevOps

How AI-powered log management unlocks observability

Companies that treat log data as strategic intelligence, not digital clutter, are unlocking faster recovery, resilience and innovation.

By Rafi Katanasho • 4 min read • Fri, 23rd Jan 2026
New Relic unveils monitoring for ChatGPT i-frame apps
Software-as-a-Service

New Relic unveils monitoring for ChatGPT i-frame apps

New Relic debuts observability tools for ChatGPT-embedded apps, tackling i-frame blind spots with telemetry, session replay and UX analytics.

By Melania Watson • 4 min read • Fri, 23rd Jan 2026

Stories from Other Regions

Digital Experience (DX) stories

MYOB taps Mastercard to boost SME open banking feeds
Data Protection

MYOB taps Mastercard to boost SME open banking feeds

MYOB will make Mastercard-powered open banking feeds the default for SMEs by 2026, promising faster, more secure data connections.

By Catherine Knowles • 4 min read • Wed, 18th Feb 2026
eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026
AliveNow crafts interactive 'Born To Trade' hub
Fintech

AliveNow crafts interactive 'Born To Trade' hub

AliveNow builds interactive 'Born To Trade' hub for FYERS, blending personalised videos and a daily quiz to drive repeat trader engagement.

By Kaleah Salmon • 4 min read • Thu, 5th Feb 2026
Observability & AI spark Australia's business edge
Data Protection

Observability & AI spark Australia's business edge

Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.

By Christine Low • 5 min read • Tue, 3rd Feb 2026
A CX Measurement Gap That Has Been Circling for Years
Customer Experience

A CX Measurement Gap That Has Been Circling for Years

CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.

By Jeff Blair • 4 min read • Thu, 29th Jan 2026
Umbraco secures ISO 27001 certification for CMS arm
Data Protection

Umbraco secures ISO 27001 certification for CMS arm

Umbraco's product arm wins ISO 27001/IEC:2022 certification, boosting security credentials for its open-source .NET CMS and partners.

By Mark Tarre • 3 min read • Wed, 28th Jan 2026