Digital Assistants stories

Banma and Alipay bring voice-led in-car payments to smart cockpits, with drivers able to book tickets, hotels and food hands free.

Tata Steel widens Google Cloud-driven AI deployment with 300-plus agents, cutting complaint turnaround times and automating shop-floor safety checks.

Trend Micro's consumer revamp puts families at the centre of AI safety, as TrendLife rolls out Kaleida to tackle fraud, privacy and children's use.

Xero unveils AI-native finance platform and JAX assistant to cut admin for small firms, with accountants and bookkeepers also in line for gains.

Emergent's Wingman puts autonomous AI agents to work across email, calendars and chats, with human approval for higher-risk actions.

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

Progress Software adds AI search, personalisation and conversational tools to Sitefinity as enterprises seek more governed digital experiences.

Animoca Brands' Yat Siu argues autonomous AI agents will become the internet's main actors, with blockchain supplying payments, identity and trust.

OpenAI is turning ChatGPT into a visual shopping hub, adding side‑by‑side comparisons and richer merchant data for in-chat product discovery.

Agentic AI promises effortless digital delegation, but its admin-level access to data and systems creates profound privacy and security risks.

AI agents are quietly reshaping retail, and sluggish loyalty platforms risk losing transactions long before shoppers know they've gone.

Mylobster.ai unveils plan for kernel-level AI assistants across major platforms, targeting a USD $200 billion-plus systems-level market.

GoComet unveils agentic AI tools in Manila to help Philippine logistics teams predict disruption, cut freight costs and boost productivity.

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

Apple will build its next-generation AI foundation models on Google's Gemini cloud, promising a more personalised Siri later this year.

Yext predicts AI will overhaul online discovery by 2026, as trust in AI search grows and brands race to be chosen by algorithms.

Google Cloud unveils Gemini CX AI platform to link retail and restaurant shopping, service and ordering into one joined-up experience.

Perforce CTO Rod Cope predicts context and agentic AI will transform coding, jobs and security as ambient systems quietly permeate daily life.

BeyondTrust and Ping Identity unveil unified AI-driven identity security fabric to tackle Zero Trust, silos and non-human access risks.