CXone stories
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_9d83ed4c020b082f4722.webp)
Nice's Enlighten Copilot wins 2024 BIG Innovation Award
3 days ago
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cx
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uc
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martech
NICE's Enlighten Copilot wins the 2024 BIG Innovation Award, lauded for AI-driven advancements in customer experience and agent performance enhancement.
![Story image](../../../../../uploads/story/2024/06/11/preview_techday_3c673ecf41f24c762637.webp)
NICE secures largest ever CXone deal in the APAC region
Tue, 11th Jun 2024
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
![Story image](../../../../../uploads/story/2024/04/22/preview_img-mdyLBeMHx9M9TwdLQsbi8Rc0.webp)
IPI joins NICE's DEVone Ecosystem, offers Pauseable via CXone
Tue, 23rd Apr 2024
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data protection
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digital transformation
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ai
Contact centre specialist IPI joins NICE's DEVone Ecosystem programme, making its unique compliance technology, Pauseable, available via NICE's AI-driven CXone platform.
![Story image](../../../../../uploads/story/2023/12/13/preview_img-FihGFYNWkA7qCc1wsoQ92cvI.webp)
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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uc
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it training
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cx
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
![Story image](../../../../../uploads/story/2023/12/07/preview_img-0YnBH5fcBOM5YKPFkdAPmCCo.webp)
NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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uc
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cx
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martech
Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
![Story image](../../../../../uploads/story/2023/09/25/preview_GettyImages-1317706283.webp)
NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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public cloud
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uc
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cx
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.