Global Stories

Customers leaving in droves, companies struggle to rebound

Australian customers are leaving at extraordinary rates and most companies are ill-prepared to counter this trend in the rebound from the pandemic.

By Catherine Knowles • 4 min read • Wed, 2nd Mar 2022

Supply Chain

Fighting smart against policy abuse in online retail

The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.

By Matt Humphries • 4 min read • Tue, 1st Mar 2022

Supply Chain

Retail trends for 2022 highlight adoption of new tech and staff retention as crucial

New analysis predicts that the adoption of new systems will shape the retail and supply chain industry in 2022.

By Mitchell Hageman • 4 min read • Fri, 21st Jan 2022

Fintech

Airwallex launches operations in Singapore as part of expansion plans

Airwallex expands its global payments services into Singapore, offering businesses a range of fintech solutions.

By Mitchell Hageman • 3 min read • Thu, 13th Jan 2022

Digital Transformation

Video: 10 Minute IT Jams - An update from Extreme Networks

Extreme Networks ANZ GM Julian Critchlow discusses the company's cloud-driven networking solutions for digital transformation.

By Mitchell Hageman • 1 min read • Wed, 8th Dec 2021

Customer Relationship Management

Pegasystems launches AI-powered customer journey capability

Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.

By Catherine Knowles • 3 min read • Fri, 3rd Dec 2021

Security Information and Event Management

Splunk launches 'partnerverse' programme to empower partners globally

Splunk has launched its Splunk Partnerverse Program, providing a badge system to showcase partner expertise and joint success.

By Catherine Knowles • 3 min read • Thu, 21st Oct 2021

Hyperscale

ForgeRock extends partnership with Google Cloud

More specifically, the company has announced that its Identity Cloud platform is available for purchase on the Google Cloud Marketplace.

By Catherine Knowles • 3 min read • Wed, 28th Apr 2021

Customers

Customer churn costing Australian businesses millions, report finds

Lack of visibility into customer data is costing businesses millions and fueling a customer relationship crisis, says SugarCRM.

By Catherine Knowles • 3 min read • Mon, 22nd Feb 2021

Partner Programmes

rhipe launches security solution for SMEs in APAC region

rhipe has launched SmartEncrypt, a SaaS security encryption product for SMEs, aimed at protecting their data regardless of cloud provider.

By Catherine Knowles • 4 min read • Wed, 10th Feb 2021

Data Analytics

Kount and Snowflake partner to empower businesses with customer insights

Kount and Snowflake have partnered to offer actionable customer insights for eCommerce through the Snowflake Data Marketplace.

By Catherine Knowles • 3 min read • Wed, 2nd Dec 2020

Partner Programmes

Ephesoft receives partner of the year honour from Alfresco

Ephesoft has been named Alfresco's FY2020 Global Technology Partner of the Year for its achievements in digital innovation, AI, and machine learning.

By Catherine Knowles • 3 min read • Fri, 29th May 2020

Partner Programmes

Micro Focus announces increased support for partners during COVID-19

Micro Focus is helping businesses adapt to COVID-19 challenges, offering solutions for remote working, performance testing, data security, and more.

By Catherine Knowles • 3 min read • Thu, 30th Apr 2020

Partner Programmes

Denodo reports customer and revenue wins for 2019

Denodo, the data virtualisation provider, has experienced worldwide growth in 2019 thanks to strong year-end momentum and quality customer interactions.

By Catherine Knowles • 3 min read • Thu, 19th Mar 2020