CMOtech Asia - Technology news for CMOs & marketing decision-makers

Customer Support stories

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Artificial Intelligence and the Retail Personalisation Revolution
Last week
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cx
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cdp
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ai
AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.
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Ivanti remodels security plan to set new industry precedent
This month
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advanced persistent threat protection
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cybersecurity
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transparency
Ivanti CEO, Jeff Abbott, unveils revamp of the firm's security model aimed at setting an industry standard amid increasingly sophisticated cyber threats.
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FourKites uses Clari's AI for optimised operations & customer success
This month
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digital transformation
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ai
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supply chain & logistics
Supply chain tech company, FourKites, maximises its revenue process and boosts operational efficiency through the adoption of AI-powered Clari's revenue platform.
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Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Last month
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cx
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martech
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mobility
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
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Ativa platform chosen by Alianza for Voice Analytics Platform power
Last month
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voip
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contact centre
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collaboration
Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.
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Swoop Holdings welcomes Declan O'Callaghan as new COO
Last month
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fixed wireless
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vodafone
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telco
Telecoms firm Swoop Holdings announces Declan O'Callaghan, seasoned industry leader, as its new Chief Operating Officer, following a highly successful H1 FY24.
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Payment terms crucial for B2B eCommerce success – study
Last month
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martech
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cx
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customer loyalty
A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.
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Optus & RingCentral launch collaborative tool for Australian businesses
Last month
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cloud services
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ai
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optus
Optus partners with AI solution provider RingCentral to launch a cloud-based collaboration platform for Australian businesses, a first-of-its-kind move aiming to foster productivity and flexibility.
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IWD 2024: AI as your child's new study buddy and guide
Last month
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edutech
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dei
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martech
AI's enhanced role in education offers a personalised learning experience, easing teachers' workload, while providing tailored study schedules and multi-language support for students.
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Customer-centric cybersecurity incident response vital for businesses
Wed, 28th Feb 2024
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big data
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data protection
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bi
Striking a balance between data protection compliance and customer trust is pivotal, making a customer-centric cybersecurity incident response crucial, says a statement from Logicalis Australia.
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Vectra pioneers global open MXDR service for hybrid attack defence
Mon, 19th Feb 2024
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cloud services
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endpoint protection
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saas
Vectra has launched the industry's first global open MXDR service, aimed at bolstering defence against hybrid attacks and easing the pressure on SOC teams, struggling amid a surge in isolated tool alerts.
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Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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'Medigate by Claroty' clinches Best in KLAS award for fourth year
Thu, 8th Feb 2024
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it in healthcare
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cybersecurity
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awards
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.
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More & Tangerine to align with Teleco Financial Hardship Standard 2024
Wed, 7th Feb 2024
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accessibility
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telecom
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policy
More and Tangerine adapting to Telecommunications Financial Hardship Industry Standard 2024, affirming commitment to affordability and accessibility of services amid financial challenges.
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Neos Networks & Securus secure McArthurGlen's connectivity
Fri, 2nd Feb 2024
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network infrastructure
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cloud services
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sd-wan
Neos Networks and Securus Communications have partnered to provide secure, reliable connectivity for McArthurGlen's nine UK outlet sites, notably bolstering network visibility and security.
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Jenn McAuliffe joins SmartBear to boost enterprise sales
Wed, 31st Jan 2024
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testing
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app development
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apm
Jenn McAuliffe joins SmartBear, a top software development tools provider, as Senior VP of Enterprise Sales, aiming to boost major B2B growth.
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Sophie Graham named as IFS's global Chief Sustainability Officer
Mon, 29th Jan 2024
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red cross
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esg
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ifs
IFS bolsters commitment to Environmental, Social, Governance agenda with appointment of Sophie Graham as new global Chief Sustainability Officer.
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Should VMware customers be considering Plan B?
Tue, 23rd Jan 2024
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sustainable it
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application security
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it automation
Uncertainty clouds VMware's future following its £61bn acquisition by Broadcom, forcing many clients to contemplate alternate measures amidst concerns of staff layoffs and price hikes.
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Leaseweb launches Multi-CDN service in Asia Pacific region
Thu, 18th Jan 2024
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cloud services
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gaming
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saas
Leaseweb, a cloud services provider, rolls out its Multi-CDN technology in Asia Pacific, enhancing content delivery performance and slashing latency for sectors including Media, SaaS, Gaming and more.
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Claroty appoints industry veteran as first Chief Customer Officer
Thu, 18th Jan 2024
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martech
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cx
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r&d
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
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Harness fortifies CD capabilities with Armory acquisition
Tue, 16th Jan 2024
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storage
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devops
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ml
Harness has boosted its continuous deployment capabilities by acquiring key intellectual property and technology from Armory, aiming to streamline the developer experience.
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Air India launches AI assistant AI.g on WhatsApp for customer support
Thu, 11th Jan 2024
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whatsapp
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connectivity
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germany
Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.
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AI revolutionising industries, redefining professional roles
Thu, 4th Jan 2024
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ai
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blockchain
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coding
AI is redefining professional roles, demanding a shift toward AI proficiency in recruiting, offering companies access to a global talent pool.
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N4L's commitment to secure digital schooling featured in 2023 report
Wed, 20th Dec 2023
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edutech
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soc
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creative technologies
Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.