Customer Satisfaction stories - Page 1
Salesforce partners with RLC Residences for digital upgrade
Yesterday
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digital transformation
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cx
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martech
Salesforce partners with RLC Residences to enhance customer experience in the Philippines through digital transformation using AI and unified data solutions.
Zendesk unveils AI solutions to boost customer support
Yesterday
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cx
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martech
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zendesk
Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.
Uni partners with Snowflake to boost data-driven strategies
2 days ago
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data analytics
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fintech
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martech
Fintech firm Uni has integrated Snowflake's AI Data Cloud to enhance data management, enabling rapid decision-making and improving customer experiences.
Exclusive: Pronto Software CEO on AI innovations, growth
Last week
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data analytics
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cx
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martech
Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.
Zendesk unveils AI suite to enhance customer service efficiency
Last week
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.
Deutsche Telekom IT enhances service with Dynatrace AI
Last week
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digital transformation
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cx
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martech
Deutsche Telekom IT is enhancing customer experience through Dynatrace analytics, significantly improving its OneApp and OneShop services for over 2 million users.
TDCX Malaysia wins Frost & Sullivan award for 2023
Last week
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cx
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martech
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partner programmes
TDCX Malaysia has won the Frost & Sullivan Company of the Year award for the second time, recognising its excellence in growth and innovation.
Zendesk unveils AI-powered tools to enhance customer service
Last week
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.
Dematic's virtual event explores supply chain automation
Last week
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risk & compliance
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productivity
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dematic
Dematic is hosting a Virtual Showcase event for supply chain leaders to discuss logistics automation's benefits, featuring insights from major industry figures.
Black Friday 2024: How automation can revolutionise Australian retailers' success
Last week
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digital transformation
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cx
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martech
As Black Friday 2024 approaches, Australian retailers must adopt automation to efficiently manage an expected spend of AUD $6.7 billion during the event.
Insight named AWS premier tier partner for client success
Last week
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hyperscale
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microsoft
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aws
Insight has been recognised as an AWS Premier Tier Services Partner, showcasing its technical expertise and commitment to customer satisfaction.
DoiT unveils Cloud Build to ease AWS migration process
This month
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migration
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hyperscale
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public cloud
DoiT launches Cloud Build, a service aimed at helping businesses seamlessly transition to AWS with expert guidance, amid increasing cloud adoption.
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
This month
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cx
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martech
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hcm
Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.
Customer experience: The heart of sustainable growth
This month
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smartphones
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cryptocurrency
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cx
Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.
Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success
Last month
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storage
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virtualisation
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edutech
Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.
Most firms report sales boost after eCommerce platform switch
Last month
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migration
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cx
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martech
A new commercetools report reveals 90% of businesses that migrated to new eCommerce platforms saw revenue boosts, with 30% noting increases of 30% or more.
LearnUpon achieves HubSpot App Partner certified integration
Last month
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edutech
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crm
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it training
LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.
Shippit launches new service to boost Australian retail abroad
Last month
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supply chain & logistics
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ecommerce
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fedex
Shippit launches Shippit International, a cutting-edge cross-border shipping service to help Australian retailers tackle rising costs and boost their global presence.
Certinia joins Salesforce's Agentforce for advanced AI solutions
Last month
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martech
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cdp
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ai agents
Certinia joins Salesforce's Agentforce Partner Network to boost customer support with AI agents, enhancing efficiency and driving operational growth through advanced AI innovations.
Microsoft, Firstsource join forces to drive digital transformation
Last month
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digital transformation
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martech
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personalisation
Microsoft and Firstsource Solutions partner to deploy Azure OpenAI Service, aiming to boost digital transformation with generative AI solutions for global clients.