Customer Satisfaction stories
Genetec announces Security Center SaaS to revolutionise physical security industry
Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.
Infinigate named Riverbed Global Distributor of the Year 2024
Infinigate has been named the Riverbed Global Distributor of the Year 2024, recognising its successful partnership and performance.
SOTI launches XSight Live View for real-time enterprise mobility oversight
SOTI, a global Enterprise Mobility Management leader, unveils XSight Live View, a pioneering solution for real-time mobile device and performance oversight, set to revolutionise sectors including retail and healthcare.
Five metrics every successful professional services firm uses to remain profitable
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
5 supply chain strategies to prepare for inflation & potential recession
As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
Hexaware excels in Whitelane study, highlighting commitment to customers
Hexaware, a global IT services leader, earns key rankings in the 2023/2024 Whitelane Research IT Sourcing Study for Europe, emphasising their vigorous commitment to customer satisfaction and excellence.
AI-driven Proptech revolutionise commercial property industry
Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.
Embracing new tools in CX to revolutionise the digital customer journey
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Brits prefer pest infestation over poor customer service, study reveals
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
AS Colour to upgrade Melbourne centre with advanced automation system
AS Colour plans to boost its Melbourne operation with a state-of-the-art automation system, replicating the success of its automated New Zealand centre.
Gigamon records 100% growth in cloud revenue in 2023
Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.
HERE Technologies expands what3words partnership to boost delivery efficiency
HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
Delinea appoints Matt Bruun as VP for Northern Europe
Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.
IFS announces winners of 2023 Partner of the Year Awards
IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.
Apollo Supply Chain launches 'alfa' for India's D2C brands
Apollo Supply Chain introduces 'alfa', an e-commerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.
Claroty appoints industry veteran as first Chief Customer Officer
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
AI-driven customer experience heralds future trends
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Balanced approach to GenAI & mature AI tech needed
STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.
Bristol's Symmetry targets growth in 2024 through machine learning
Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.
Volopa and Yapily unite for seamless Open Banking finance experience
Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.
OneTap Loyalty revolutionises retail with payment card-integrated rewards
Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.
Amber Technology to distribute Duesenberg Guitars in Australia & NZ
Amber Technology partners with Duesenberg Guitars as their exclusive distributor in the ANZ market, elevating musical instrument offerings for musicians in the region.