Customer Satisfaction stories
![Story image](../../../../../uploads/story/2024/09/06/preview_techday_2534426829eee31daed8.webp)
Fashion retailers face return cost & sustainability pressures
2 days ago
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procurement
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customer satisfaction
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sustainability
More than half of top online fashion retailers aren't offering free returns, tackling high costs and 'serial returners' issues, reports Which?.
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Kore.ai AI solutions now available on AWS Marketplace
3 days ago
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omnichannel
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martech
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ai
Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.
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Mihup.ai unveils AI suite to boost contact centre efficiency
4 days ago
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martech
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private cloud
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cdp
Mihup.ai reveals an 8-billion parameter AI suite tailored for contact centres, promising to enhance efficiency, agent performance, and customer satisfaction.
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Hexaware & Earnix partner to revolutionise insurance pricing
4 days ago
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data analytics
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digital transformation
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saas
Hexaware partners with Earnix to enhance insurance pricing and underwriting using advanced AI. The collaboration aims to optimise pricing strategies and bolster customer satisfaction.
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TCS and Primark extend partnership for IT transformation
Last week
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it automation
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cybersecurity
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intelligent automation
Tata Consultancy Services extends its partnership with Primark in a five-year deal to transform the fashion retailer’s IT systems.
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Middlebank forms strategic alliance with Freterium in TMS deal
Last week
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iot
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ai
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customer service
Middlebank Consulting Group partners with Freterium to offer advanced cloud-based Transportation Management System in Australia and New Zealand, targeting efficiency and cost reductions.
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Exclusive: Greenbox's CEO discusses e-waste, AI, and future growth
Last month
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ai
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cybersecurity
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cleantech
Ross Thompson, CEO of Greenbox, targets a global shift in e-waste management, leveraging AI and sustainability to drive future growth in the circular economy.
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HSBC & Singlife top customer experience in Singapore study
Last month
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martech
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cx
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investment
HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.
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Supermarkets lead in online personalisation, beating all sectors
Last month
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loyalty programmes
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optimizely
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consumer expectations
Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.
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Report: new payment methods causing anxiety for Aussie SMEs
Last month
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financial systems
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payment technologies
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personal computing devices
A Xero report reveals Australian small businesses and consumers are anxious about digital currencies and implantable payment chips, despite growing use.
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Over 95% in supply chain sector call for urgent IT upgrades
Last month
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data analytics
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digital transformation
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robots
New research has revealed 97% of supply chain professionals see the need for IT modernisation in warehouses, highlighting a critical operational challenge.
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New Relic named Leader in Gartner Magic Quadrant for 12th year
Last month
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cx
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martech
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apm
New Relic has been named a Leader in the Gartner Magic Quadrant for Observability Platforms, continuing its unmatched streak since 2012.
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Thrive Learning promotes Cassie Gasson to Co-CEO role
Last month
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cartech
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vodafone
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branding
Thrive Learning names Cassie Gasson as Co-CEO alongside founder Sean Reddington, marking a notable shift in leadership for the flourishing learning tech firm.
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Yellow.ai launches Analyze to revolutionise customer service
Last month
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ai
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insights
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deep learning
Yellow.ai has launched Analyze, an AI-powered solution offering detailed insights into customer-bot interactions, reducing ticket volume by 30% and increasing containment rates by 10%.
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Survey: payment choices drive 76% of consumer exits
Last month
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blockchain
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cryptocurrency
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digital wallets
A study by Applause has found that 76% of consumers abandon transactions if their preferred payment method is unavailable, impacting retailers significantly.
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Study shows return policies vital for retail success in 2024
Last month
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cx
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martech
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nz
Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.
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Survey shows gaps in business' efforts to enhance CX
Last month
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crm
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cx
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martech
Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.
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Restive appoints head of research & experience design
Last month
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cybersecurity
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digital strategy
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jb hi-fi
Melbourne-based Restive promotes Florencia Mostaccio to Head of Research and Experience Design, enhancing their client engagement model and innovative skillset.
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Panasonic New Zealand reports annual financial performance amidst market challenges
Last month
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digital transformation
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supply chain systems
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pwc
Panasonic NZ reports resilient performance with $148.2M in revenue and a 28.5% gross profit margin despite facing economic headwinds and market challenges.
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Exclusive: Rimini Street's CTO on AI, future of ERP systems
Last month
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martech
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partner programmes
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cdp
Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.