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Customer Loyalty Stories - Page 33

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Customer Loyalty stories

Global Stories

Customer Loyalty stories

Australia sees 45% gap in perceived customer engagement
Customer Experience

Australia sees 45% gap in perceived customer engagement

Twilio's 2024 report unveils a 45% perception gap in customer experience between Australian businesses and their consumers.

By Tom Raynel • 3 min read • Wed, 10th Apr 2024
Tillo report reveals loyalty deficit in fintech sector
Crypto

Tillo report reveals loyalty deficit in fintech sector

Tillo's report reveals a significant trust and loyalty gap in the fintech sector, indicating opportunities for growth through strategic incentives and rewards.

By Catherine Knowles • 3 min read • Mon, 8th Apr 2024
Medallia secures top spot in Gartner's VoC platforms ranking
Customer Experience

Medallia secures top spot in Gartner's VoC platforms ranking

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

By Shannon Williams • 2 min read • Tue, 26th Mar 2024
Austin Group bolsters partnership with SAP Emarsys
Customer Experience

Austin Group bolsters partnership with SAP Emarsys

The Austin Group amplifies commitment to improved customer experience via an extended partnership with SAP Emarsys, yielding significant growth in Gazman's email revenue.

By Tom Raynel • 3 min read • Mon, 25th Mar 2024
Payment terms crucial for B2B eCommerce success – study
Customer Experience

Payment terms crucial for B2B eCommerce success – study

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
Australians likely to switch brands due to poor digital experience
Customer Experience

Australians likely to switch brands due to poor digital experience

Over half of Australians may switch brands due to subpar digital experiences, an insight highlighted in the 2024 Publicis Sapient Digital Commerce Survey.

By Tom Raynel • 2 min read • Wed, 13th Mar 2024
Five metrics every successful professional services firm uses to remain profitable
DevOps

Five metrics every successful professional services firm uses to remain profitable

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

By Nicola Stewart • 12 min read • Wed, 21st Feb 2024
How Innovative Loyalty Programs Boost Customer Retention
Customer Experience

How Innovative Loyalty Programs Boost Customer Retention

Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.

By Jonathan Reeve • 13 min read • Mon, 19th Feb 2024
BMO partners with Dynatrace to upscale digital banking capabilities
Fintech

BMO partners with Dynatrace to upscale digital banking capabilities

BMO joins forces with tech firm Dynatrace to bolster their digital banking facilities, leading to efficient problem-solving and enhanced customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Customer Relationship Management

Enhancing eCommerce customer loyalty: The power of personalised journeys and automation

Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.

By Jason Carr • 3 min read • Wed, 14th Feb 2024
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Customer Experience

Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

By Shannon Williams • 2 min read • Wed, 7th Feb 2024

Stories from Other Regions

Customer Loyalty stories

SpinTel introduces unique refill program with long-term savings
Customer Experience

SpinTel introduces unique refill program with long-term savings

SpinTel, an Australian telco, shakes up the market with an unprecedented 'Refer a Friend' program, paving the way for customers to virtually eliminate their monthly internet bills through sustainable referral incentives.

By Kaleah Salmon • 3 min read • Fri, 8th Mar 2024
Artificial Intelligence: The key to Customer Lifetime Value
Customer Experience

Artificial Intelligence: The key to Customer Lifetime Value

AI offers a refined approach to evaluating Customer Lifetime Value (CLV), providing insights to develop personalised strategies and drive business growth.

By Fahmi Mohammed • 4 min read • Fri, 1st Mar 2024
Omnichannel customer journey gains momentum in Australia, study reveals
Customer Experience

Omnichannel customer journey gains momentum in Australia, study reveals

Ecommerce Delivery Benchmark Report 2024 reveals nearly half of Australia's online non-food sales interacted with physical touchpoints, highlighting the growing need for integrated omnichannel strategies.

By Catherine Knowles • 3 min read • Thu, 29th Feb 2024
Over 40% of UK to shop for Valentine's Day gifts, finds Airtime Rewards
Customer Experience

Over 40% of UK to shop for Valentine's Day gifts, finds Airtime Rewards

This Valentine's Day approaches, 42% of UK consumers will buy gifts, 38% will celebrate, and 52% will send cards, indicating potential opportunities for retailers amidst scepticism of the occasion, reveals Airtime Rewards survey.

By Sean Mitchell • 3 min read • Wed, 14th Feb 2024
Vonage to boost Southern Cross Credit Union's customer support
Unified Communications

Vonage to boost Southern Cross Credit Union's customer support

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024
$74 billion loss risk for firms from poor customer service
Customer Experience

$74 billion loss risk for firms from poor customer service

Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.

By Shannon Williams • 3 min read • Tue, 13th Feb 2024