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Qualtrics named Leader in 2026 Gartner VoC Quadrant

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Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Komerz

Komerz buys Glassbox in deal valuing firm at USD $330m

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Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.
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8x8 launches Engage globally to extend customer CX

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8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
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BrightEdge unveils AI tools to track search visibility

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BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.
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Auxia hits 100bn AI decisions as enterprises scale up

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data analytics
Auxia passes 100bn AI 'revenue decisions' as enterprises shift from genAI trials to agent-based systems that drive measurable top-line gains.
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Algolia powers AI search overhaul for Club Med website

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Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.
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Salesforce unveils Agentforce AI-powered contact centre

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Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
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Quiq hires Jen Grant as CMO to drive scaled AI agents

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Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.
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Elastic says AI search & context now decide customer loyalty

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Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
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Taboola predicts five trends reshaping travel marketing

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Taboola forecasts 2026 travel marketing will hinge on personalisation, mobile-first booking, creator content, social search and first-party data.
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Global Day of Unplugging pushes brands to cut noise

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Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.
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B2B marketers struggle to manage brand visibility in AI

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B2B marketers say AI answer engines are reshaping buyer journeys, yet 81% admit brand visibility and positioning in AI remain a blind spot.
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Vudoo & PubMatic launch shoppable programmatic ads

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Vudoo partners with PubMatic to bring shoppable, commerce-enabled ads to its programmatic marketplace via a single deal ID integration.
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Google AI more negative than ChatGPT for brand reputation

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AI search tools cast brands in starkly different lights, with Google skewing early negative and ChatGPT souring sentiment near purchase.
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Why women's influence in tech matters beyond headcount

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International Women's Day in tech must go beyond hiring targets, giving women real power over what gets designed, funded and shipped.
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Criteo becomes first adtech partner for ChatGPT ads

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personalisation
Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.
Martyn

AI-era contact centres become strategic CX data hubs

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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
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Infovista unveils VistaOne to unify network & CX data

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network infrastructure
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Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.
Leigh segall(2)

Smart Communications pursues trusted AI for customers

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Smart Communications helps organisations in regulated industries face down communication challenges every day.
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Infobip unveils AgentOS to power AI-first customer service

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Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.