Customer engagement stories - Page 32

An Auckland AI firm renowned for its work creating 'digital humans' is now unleashing its creativity to the wider market.

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.

Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.

In Frost & Sullivan's APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.

Gartner's research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

You've done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.

Gartner's 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.

Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

Pitney Bowes and Tech Mahindra have teamed up to target 'untapped opportunities' in location analytics and customer engagement solutions locally.

Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

Zendesk's customer engagement strategy includes buying clients drinks, a tactic that aligns with their recent milestone of surpassing 10,000 clients.

The necessity of CRM applications within lines companies has quickly become a reality, explains Aaron Baker, Marketing Manager, Gentrack.