Conversational Automation stories
Yellow.ai launches generative AI driven DAP and rebrand
Thu, 27th Apr 2023
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cx
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it automation
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operational technology
"At Yellow.ai, we strongly believe in the potential of generative AI to enhance our capabilities, foster innovation, and drive business growth."
Vonage named Leader for conversational cloud by Opus
Tue, 11th Apr 2023
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digital transformation
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leadership
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research
"Vonage is well placed as a leader in this shifting landscape thanks to the comprehensive, flexible Vonage Communications Platform."
Atturra brings on new vendor partnerships to support business growth
Wed, 15th Feb 2023
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partnerships
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modernisation
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services
Atturra has announced a trio of new vendor partnerships to meet customer demand for conversational voice AI, accounts payable automation and mobile payments solutions.
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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cx
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chatbots
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ai
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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cx
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martech
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crm
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Exclusive: Uniphore shares how Conversational AI can be the key to business success
Fri, 30th Sep 2022
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chatbots
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martech
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partner programmes
Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.
Mindfields, Uniphore partner for greater client offerings
Fri, 22nd Apr 2022
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contact centre
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martech
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chatbots
Mindfields has announced its partnership with Uniphore to improve Mindfields’ offerings, helping its clients move into the next phase of conversational automation.