Contact Centre stories - Page 82
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
$1 billion and counting for Datacom as strong growth continues
Thu, 11th Aug 2016
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uc
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wireless networks
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software development
Datacom has cracked the billion dollar mark with its latest full year financials, with the IT services company reporting growth across its business.
Stuff's entry into the Ultra Fast Broadband market 'out of the blue'
Wed, 10th Aug 2016
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uc
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contact centre
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telco
Media agencies are now getting on the UFB train, as Stuff announces Stuff Fibre services, due to start in the next three months.
How Pitcher Partners simplified its corporate experience
Mon, 8th Aug 2016
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uc
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contact centre
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voip
Pitcher Partners revolutionises its workspace by embracing a cloud-first strategy, ditching desk phones for Skype and mobility.
Progress in the shift to conversational computing
Mon, 8th Aug 2016
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uc
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voip
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microsoft
Microsoft heralds a new era with Skype's latest bots, enhancing conversations with travel and entertainment to simplify life.
Five reasons outsourced service desk demand is on the rise
Thu, 4th Aug 2016
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uc
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contact centre
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service management
The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.
AppFoundry & DevFoundry accelerate customer experience for Genesys
Thu, 4th Aug 2016
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uc
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cx
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martech
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.
Microsoft calls on partners for Skype PSTN conferencing rollout
Tue, 2nd Aug 2016
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hyperscale
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uc
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dc
Microsoft is calling on its partners to help as it prepares to launch Skype for Business PSTN Conferencing in Australia.
YOU’RE INVITED: G-Summit – the world’s most extensive CX roadshow
Thu, 28th Jul 2016
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uc
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crm
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cx
Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.
EMC's converged infrastructure top pick for rapid scale and growth
Wed, 27th Jul 2016
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uc
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contact centre
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emc
EMC's all-flash Vblock Systems enables critical agility and speed to quickly respond to increasing business demands.
Here’s how broadband CAN be used for critical WAN tasks
Wed, 27th Jul 2016
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uc
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network infrastructure
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sd-wan
SD-WAN has graduated to hot topic status in tech circles, and enterprises are turning to this new approach to resolve their connectivity issues.
Is your customer experience strategy reaching expectations?
Tue, 26th Jul 2016
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crm
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uc
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data analytics
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Australia-first: Contact centre as-a-service hotel opens for business
Mon, 18th Jul 2016
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crm
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uc
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martech
The Contact Centre Hotel is a fully equipped facility offering seats on a per-month basis - an Australian-first.
Kitset.io: Build cross platform apps without coding
Mon, 18th Jul 2016
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uc
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martech
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ai agents
Kitset.io uses AI to allow anyone to build cross platform apps without coding, costing only $69/month. They are expanding into a variety of apps.
ipSCAPE & telkomtelstra partnership to boost Indonesian market reach
Fri, 15th Jul 2016
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cloud services
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contact centre
A channel partnership between Australian cloud contact centre provider ipSCAPE and Indonesia's telkomtelstra will bring 'significant' opportunities.
Ingram Micro NZ offers resellers premium revenue potential with Jabra deal
Thu, 14th Jul 2016
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uc
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jabra
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awards
Ingram Micro NZ has added Jabra to its lineup in a deal the distie says offers resellers the chance to develop additional premium revenue streams.
Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers
Mon, 4th Jul 2016
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uc
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dicker data
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contact centre
Dicker Data resellers can now sell ShoreTel hosted voice products to end users after the distributor inked a new deal.
Chorus hits back at fault claims: Our network isn't old
Mon, 4th Jul 2016
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uc
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chorus
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telco
Chorus responds to reports of weather-related faults causing internet issues in New Zealand, as Spark blames Chorus for spike in faults.
Spark blames Chorus as wild weather wreaks havoc
Fri, 1st Jul 2016
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uc
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chorus
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telco
Severe weather and Chorus network faults cause havoc for Spark users, leading to a significant surge in landline problems.
Microsoft ramps up indirect CSP channel with five new additions
Fri, 17th Jun 2016
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saas
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uc
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hybrid cloud
Microsoft has ramped up its local indirect cloud solution provider channel, adding more big name distributors to its list.
Queensland Govt investing $180 million into IT and digital innovation
Wed, 15th Jun 2016
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uc
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contact centre
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it budget
The Queensland Government's 2016 budget has introduced $180 million worth of a number of innovation and digital expansion benefits for businesses.