Consumer stories

After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.

The consumer demand remained subdued for most of 2Q23 but there was recovery in June as the end-of-financial-year sales lured consumers to attractive deals on smartphones.

The road to recovery for PCs has been challenging coming off explosive years in 2020 and 2021, but signs of growth are finally returning, IDC finds.

"The impact of scams cannot be overstated. In addition to suffering significant monetary losses, those who fall victim to scams are often humiliated and embarrassed."

“Faulty drivers are the most common cause of Windows PC crashes, freezes, and poor systems performance. [...] Norton Driver Updater removes some of the worry."

“In the new consumer data revolution, it is critical that businesses rethink their approach to data to drive more impactful customer engagement."

"Australians have high expectations of cyber security, anti-fraud and anti-malware defense in mobile apps and want developers to hear them."

Adoption of first-wave generative AI tools has been consistent across age groups and geographies, with over half of all generations having used the technology.

"We're seeing a clear shift in market dynamics and consumer preferences that calls for integrated solutions, particularly from industry leaders like Hitachi Vantara and Cisco."

Dubber launches 'Moments', an AI product designed to revolutionise communication and enhance consumer engagement.  

Jumio has released its 2023 Online Identity Study, the second instalment of its annual global consumer research, conducted by Censuswide.

According to SOTI’s new retail report, the Australian retail supply chain is underperforming compared to other regions.

With TeamViewer Tensor, the company was able to simplify its global internal IT support and make it more efficient.

When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.

Analysis of the data suggests that people are looking for more purposeful internet use, with a focus on quality over quantity, the researchers state.

If you buy dog food, who is the consumer? You or the dog? If you said you, I am afraid you are part of the vast majority of companies who think that because someone foots the bill, it has a say in the purchase.

"These top award wins showcase our ability to stop complex attacks that use a variety and combination of techniques, tools and objectives.”

 "Pandemic driven behavioural changes, combined with the mainstreaming of the unique habits of Gen Z and Millennials, have given rise to the Future Consumer."

“In this new world, consumer behaviours are different. Find opportunity in understanding and using values as foundations for your brand strategy."

Foodstuffs has admitted it uses facial recognition in some North Island stores and says it is undertaking a trial of the technology at further stores to test its effectiveness in crime reduction.

As part of its announcements at the Oktane2 customer event, Okta has unveiled the new Okta Customer Identity Cloud.

Against the backdrop of increasing competition, retailers are increasingly looking for ways in which they can take costs out of their business without sacrificing operational efficiencies.

The company has continued to expand its portfolio across this market, and VP Overseas Sales and Services Billy Zhang says that they will continue to look for new ways to provide options for customers.

In a post-pandemic world, restaurateurs have been cooking up new ways to attract customers and drive revenue.