Chatbots stories
The future of application design is not dependent solely on serverless, containers, microservices, bots or some completely new technology.
Local integrators and resellers are yet to fully capitalise on the AI opportunity - and it's a 'massive' opportunity says Frost & Sullivan.
Augmented data discovery, personal analytics, conversational UI and virtual assistants - welcome to the digital workplace of the - near - future.
IoT, AI, AR, blockchain - they're not technologies for the future for Australian businesses who are already embracing the new technologies.
Dimension Data study reveals that embracing digital workplaces is key for Kiwi businesses seeking to enhance customer satisfaction.
Ovum's survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.
Joe Hukum's technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.
The Victoria Uni team's Mind Me app an application that allows users of cloud-based accounting software to interact with a virtual assistant.
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.
I'm still trying to figure out what is stopping girls from reaching technology because I love technology, it's a creative process.
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.
ServiceNow has made a string of investments to enhance user experiences and process automation using virtual agent technologies across various workflows.
New educational trail enables people to recognise and be intrigued by the mathematics all around them. Opening their eyes to maths and its usefulness.
A new chatbot, Wagbot, has been launched to help students and parents in New Zealand with school problems. The bot uses AI to learn and provide advice.
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Tech's evolution ushers in the era where seamless integration is vital for enterprise success; firms race to adapt.
Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
