Chatbots stories - Page 19
Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu, 25th Feb 2021
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crm
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uc
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cx
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
Supply chain, AI and cloud set to dominate corporate tech agendas in 2021
Fri, 22nd Jan 2021
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uc
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digital transformation
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martech
Here are Infor’s top three technology predictions for 2021 in the areas of the supply chain, artificial intelligence and cloud.
Why remote IT operations teams need a virtualised network operations centre
Fri, 22nd Jan 2021
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virtualisation
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uc
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devops
Virtualising the network operations centre (NOC) is essential for remote IT teams to work effectively, using tools such as group chat and automation.
Avaya contact centre expertise wins three awards
Mon, 18th Jan 2021
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crm
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uc
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martech
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
AWS announces global expansion of AWS CCI Solutions
Thu, 14th Jan 2021
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crm
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uc
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hyperscale
Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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crm
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uc
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
AI go-to investment for financial services sector, spend increases to US$4.29bn
Wed, 30th Dec 2020
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uc
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fintech
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martech
AI spending in Asia/Pacific's financial services sector is set to reach $4.29bn by 2024, with a CAGR of 22.1% from 2019-2024, according to IDC.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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crm
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uc
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devops
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
ManageEngine recognised by Forrester for PIM and Chatbots
Thu, 3rd Dec 2020
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uc
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pam
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martech
Forrester Research has recognized ManageEngine as one of the top providers in privileged identity management (PIM) and chatbots for IT operations.
Positive customer experience will boost brand loyalty - study
Tue, 1st Dec 2020
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uc
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cx
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martech
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
rapidMATION to resell DRUID chatbot platform after forming partnership
Mon, 30th Nov 2020
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uc
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martech
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ai
rapidMATION partners with DRUID to resell the DRUID Chatbot Authoring Platform, combining AI-driven chatbots with RPA capabilities.
New report uncovers opportunities and challenges for ANZ businesses
Tue, 3rd Nov 2020
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uc
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martech
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ai
Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
Genesys: is ANZ ready for customer experience post-pandemic?
Tue, 3rd Nov 2020
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crm
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uc
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cx
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
The intelligent workspace for Australian businesses returning to work
Tue, 27th Oct 2020
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uc
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firewalls
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network security
As Australian businesses return to work, Thomas Duryea Logicalis offers a smart workspace solution, powered by Cisco Meraki, to ensure safety and compliance.
Amelio Health takes out two gold awards for digital innovation
Wed, 21st Oct 2020
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uc
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martech
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healthtech
An Australian nurse has won two awards for her digital tech startup that aims to ease the stress of people living with persistent and chronic pain.
Workers want robots, not people, to help manage COVID-19 stress - study
Fri, 9th Oct 2020
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uc
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martech
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hcm
COVID-19 has made 2020 the most stressful year for workers, who are increasingly turning to robots for support, says study.
Artificial intelligence key to NZ's economic future - report
Fri, 18th Sep 2020
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uc
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martech
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ai
AI adoption vital for New Zealand's economic future, says Accenture. Employee adoption remains a key barrier to scaling the technology.
APAC network-attached storage revenue to reach $8.9 billion
Fri, 18th Sep 2020
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storage
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uc
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data analytics
Network attached storage has emerged as a viable alternative to the traditional storage mechanism in the Asia Pacific.
AI in the finance sector - and how it will revolutionise banking
Wed, 16th Sep 2020
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uc
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fintech
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martech
Resilience is key for businesses during COVID-19. The importance of digital transformation and AI in banking is highlighted in this report.
Video conferencing, network usage surge in lockdown 2.0 - Vodafone
Tue, 1st Sep 2020
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uc
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martech
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erp
Phone and internet network usage continued sustained increases during Auckland's second lockdown, according to Vodafone NZ.