Stories that mention Alok Kulkarni
Don’t let your CCaaS cloud migration cast a shadow over customer experience
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?
How to regain customers' trust after a CX failure
From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.
How telcos can win the CX race
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
How to restore customer loyalty after a data breach
In this day and age, data breaches and IT downtime are almost inevitable.
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
The chatbot comeback – is your business ready?
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.