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Google Apps Marketplace turns 1
Customer Relationship Management

Google Apps Marketplace turns 1

In its first year, Google Apps Marketplace has quadrupled its app offering to 300, promising more integration and easier access.

By Staff Writer • 1 min read • Thu, 10th Mar 2011
Business intelligence market to grow in 2011
Data Analytics

Business intelligence market to grow in 2011

Gartner forecasts a 9.7% growth in the business intelligence market to $10.8bn in 2011, driven by demand for smarter decision-making tools.

By Staff Writer • 2 min read • Fri, 4th Mar 2011
A Guide to Digital TV
Gaming

A Guide to Digital TV

As New Zealand edges towards digital TV, households must choose between Freeview and SKY by Nov 2013 to keep their screens flickering.

By Staff Writer • 15 min read • Wed, 2nd Mar 2011
2011 Trendwatch: Communications
Unified Communications

2011 Trendwatch: Communications

2011 sees a surge in technology focusing on compliance, consumer-inspired enterprise tools, and deepening of social media integration in business processes.

By Staff Writer • 5 min read • Tue, 1st Mar 2011
7 security questions answered
Marketing Technologies

7 security questions answered

Cyber-safety expert Lloyd Borrett answers 7 pressing security questions, offering insights on threats, social media risks, and password strategies.

By Staff Writer • 6 min read • Tue, 1st Mar 2011
HP TouchPad rumoured to ship in March
Marketing Technologies

HP TouchPad rumoured to ship in March

HP's first webOS tablet, the TouchPad, might ship in late March with sales starting in April, amidst plans to distribute 4-5 million units.

By Staff Writer • 1 min read • Wed, 23rd Feb 2011
Juniper eyes customer service-led approach
Customer Relationship Management

Juniper eyes customer service-led approach

Juniper Networks welcomes Mark Iles as VP for Australia and NZ, aiming for a customer service-driven approach to bolster its market lead.

By Staff Writer • 1 min read • Tue, 22nd Feb 2011
Microsoft Dynamics CRM 2011 released
Customer Relationship Management

Microsoft Dynamics CRM 2011 released

Microsoft Dynamics CRM 2011 is now live, boasting global availability, enhanced for up to 150,000 users, and is unlocking sub-second response times.

By Staff Writer • 1 min read • Thu, 17th Feb 2011
Gen-i CIO talks 'journey to the cloud'
Customer Relationship Management

Gen-i CIO talks 'journey to the cloud'

Performance, cost, security and control issues can be overcome with the right cloud provider, says Gen-i CIO, Peter Finch.

By Staff Writer • 2 min read • Fri, 4th Feb 2011
5 enterprise software trends for 2011
Data Analytics

5 enterprise software trends for 2011

Business intelligence, collaboration, content management, social software and supply chain management will be 2011's major trends, says Gartner.

By Staff Writer • 3 min read • Thu, 3rd Feb 2011
Top 5 New and Future POS Software Technologies
Marketing Technologies

Top 5 New and Future POS Software Technologies

Revolutionising retail: Explore the top 5 POS techs transforming shopping experiences, from biometrics to advanced CRM, shaping the future checkout.

By Staff Writer • 6 min read • Tue, 1st Feb 2011
Friends close, staff closer in your contact centre
Customer Relationship Management

Friends close, staff closer in your contact centre

Social media skills should be a key consideration when recruiting for customer service roles in call centres, says journalist.

By Staff Writer • 5 min read • Tue, 1st Feb 2011
New-breed “Social CRM”
Customer Relationship Management

New-breed “Social CRM”

Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.

By Staff Writer • 5 min read • Tue, 1st Feb 2011
How to buy a smartphone
Marketing Technologies

How to buy a smartphone

Choosing the right smartphone is crucial. NetGuide's key tips ensure you don't end up with a dud for your tech needs.

By Staff Writer • 9 min read • Tue, 1st Feb 2011
Top 10: CRM Innovation
Customer Relationship Management

Top 10: CRM Innovation

CRM innovations in 2011 focus on enhancing customer engagement and retention through social media and cloud solutions, driving a revenue-based approach.

By Staff Writer • 6 min read • Tue, 1st Feb 2011
When ERP and CRM meet
Customer Relationship Management

When ERP and CRM meet

NZ's SMEs lead the shift towards integrating ERP and CRM solutions, leveraging cloud tech for growth and competitive edge.

By Staff Writer • 8 min read • Tue, 1st Feb 2011
Vodafone set on leading NZ customer service
Customer Relationship Management

Vodafone set on leading NZ customer service

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

By Staff Writer • 1 min read • Tue, 25th Jan 2011
Telcos fail at customer service
Customer Relationship Management

Telcos fail at customer service

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.

By Staff Writer • 2 min read • Mon, 24th Jan 2011
StayinFront launches on-demand CRM tools
Customer Relationship Management

StayinFront launches on-demand CRM tools

StayinFront launches Australia's first on-demand CRM for consumer goods, offering unprecedented industry-specific prowess.

By Staff Writer • 1 min read • Wed, 19th Jan 2011