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If you build it, will they come?
Customer Relationship Management

If you build it, will they come?

The next paradigm shift for the contact centre industry may well be how to engage with customers through social media.

By Staff Writer • 3 min read • Sat, 1st Oct 2011
Review: MSI CX640 Laptop
Gaming

Review: MSI CX640 Laptop

Following on from our Asus review in August, we got to take a look at another mid range laptop, this time the MSI CX640.

By Staff Writer • 3 min read • Sat, 1st Oct 2011
Internet ad revenues soaring in the US
Marketing Technologies

Internet ad revenues soaring in the US

US internet ad spend hits record $14.9 billion in H1 2011, up 23% year-on-year, as businesses leverage online marketing's clout.

By Staff Writer • 1 min read • Fri, 30th Sep 2011
The best defence
Customer Relationship Management

The best defence

In today's tough economy, simply cutting costs won't safeguard businesses; investing in CRM software could be the best defence.

By Staff Writer • 4 min read • Mon, 26th Sep 2011
Two thirds of SMBs not happy with IT customer service
Customer Relationship Management

Two thirds of SMBs not happy with IT customer service

Two-thirds of SMBs in ANZ report dissatisfaction with IT customer service, feeling sidelined by providers favouring larger enterprises.

By Staff Writer • 1 min read • Fri, 23rd Sep 2011
Flash games to go 3D
Storage

Flash games to go 3D

Flash games are evolving to 3D as Adobe gears up to launch Flash 11 and AIR 3, promising console-quality gaming on various devices.

By Staff Writer • 2 min read • Wed, 21st Sep 2011
MYOB expands enterprise suite
Customer Relationship Management

MYOB expands enterprise suite

MYOB bolsters its business suite with a new CRM module, aiming to ease growth pressures for medium and large firms eyeing expansion.

By Staff Writer • 1 min read • Mon, 12th Sep 2011
Touchpads and Twitter - the good, the bad and the ironic
Edge Computing

Touchpads and Twitter - the good, the bad and the ironic

Exploring the digital age's pitfalls and paradoxes, from Orewa College's iPad initiative to Obama's Twitter faux pas and the HP TouchPad review.

By Staff Writer • 5 min read • Thu, 1st Sep 2011
How to build a website PT4
Edge Computing

How to build a website PT4

Dive into the final part of how to craft an impressive website, exploring visual sophistication and the art of user-friendly design.

By Staff Writer • 4 min read • Thu, 1st Sep 2011
Building a partnership
Unified Communications

Building a partnership

Canon NZ transforms its IT infrastructure through a strategic partnership with Datacom, yielding flexibility, lower costs, and enhanced service levels.

By Staff Writer • 4 min read • Thu, 1st Sep 2011
2011 Web Awards finalists announced
Gaming

2011 Web Awards finalists announced

The voting has now finished and finalists decided. Check out who has made it into the top five in each category.

By Staff Writer • 3 min read • Tue, 23rd Aug 2011
Is your IT delivering the goods?
Document Management

Is your IT delivering the goods?

The software solution that happily managed to guide you two years ago may not be quite so fast or powerful today.

By Staff Writer • 4 min read • Sun, 21st Aug 2011
Masters of the Universe
Marketing Technologies

Masters of the Universe

Apple accused of wiping out entire galaxy to make desktop wallpaper prettier, sparking speculation about message to Samsung.

By Staff Writer • 1 min read • Mon, 15th Aug 2011
The customer service balancing act
Customer Relationship Management

The customer service balancing act

In NZ, 1 in 5 face poor telco service, highlighting the challenge businesses face in offering effective customer support while managing costs.

By Staff Writer • 3 min read • Mon, 15th Aug 2011
The paperless office – long forgotten myth or possible reality?
Document Management

The paperless office – long forgotten myth or possible reality?

The dream of the paperless office may not be so far-fetched after all, as digitisation and cloud computing make it a real possibility.

By Staff Writer • 6 min read • Mon, 1st Aug 2011
Creating order in the document chaos
Unified Communications

Creating order in the document chaos

Chris Hanlon tackles Telecom's chaotic 70,000-word, 170-letter headache, boosting efficiency with innovative software.

By Staff Writer • 3 min read • Mon, 1st Aug 2011
Technical insight
Marketing Technologies

Technical insight

Connon Daly, defying the norm, revels in his dual role at The IT Team, championing hands-on technical involvement alongside business management.

By Staff Writer • 4 min read • Mon, 1st Aug 2011
Adobe acquires e-signature provider
Marketing Technologies

Adobe acquires e-signature provider

Adobe's acquisition of Echosign may spell the end for paper use in offices, introducing a future where e-signatures become the norm.

By Staff Writer • 1 min read • Tue, 19th Jul 2011
Microsoft comms tool expanded for conferences
Customer Experience

Microsoft comms tool expanded for conferences

The CX7000 has been developed as part of a partnership between Polycom and Microsoft, which they say allows for a more seamless experience.

By Staff Writer • 1 min read • Thu, 14th Jul 2011