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Enterprises must be agile to survive 2015 following disruptive year
Data Analytics

Enterprises must be agile to survive 2015 following disruptive year

2014 will be remembered as the year of disruption, a pivotal year of change in the ever-evolving IT business model.

By Shannon Williams • 3 min read • Thu, 22nd Jan 2015
IBM 4Q revenue slumps, 2015 outlook not great
Data Analytics

IBM 4Q revenue slumps, 2015 outlook not great

Global tech giant IBM's earnings slumped in the fourth quarter for 2014 as it moves away from its core hardware business.

By Shannon Williams • 2 min read • Thu, 22nd Jan 2015
Datacom partners with Interactive Intelligence Group, sets sights on NZ contact centres
Customer Relationship Management

Datacom partners with Interactive Intelligence Group, sets sights on NZ contact centres

Datacom provides exceptional customer outcomes underpinned by a service that leverages our experience and that of our partners.

By Shannon Williams • 2 min read • Wed, 21st Jan 2015
Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines
Customer Relationship Management

Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

By Shannon Williams • 2 min read • Tue, 20th Jan 2015
OpenText acquires Actuate and expands portfolio
Data Analytics

OpenText acquires Actuate and expands portfolio

OpenText broadens its horizons with the acquisition of Actuate, promising deeper analytics and personalised insights for its customers.

By Catherine Knowles • 2 min read • Mon, 19th Jan 2015
Technology driving change for creatives in ANZ
Marketing Technologies

Technology driving change for creatives in ANZ

Adobe has released an APAC Creatives Survey, focusing on creative individuals and the increasing importance of technology, tools and platforms in this area.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2015
Massey University plugs NZ skills shortage with new big data degree
Unified Communications

Massey University plugs NZ skills shortage with new big data degree

Massey University has announced it is launching New Zealand's first business-focused analytics degree next month to address the skills shortage in ana.

By Shannon Williams • 3 min read • Tue, 13th Jan 2015
Industry-first data plan to separate business and personal mobile data
Endpoint Protection

Industry-first data plan to separate business and personal mobile data

Good Technology unveils Good Work with Data, the first plan to split business and personal mobile data, redefining BYOD landscapes.

By Shannon Williams • 3 min read • Wed, 7th Jan 2015
Oracle to provide Data as a Service with Datalogix
Marketing Technologies

Oracle to provide Data as a Service with Datalogix

Oracle acquires Datalogix, boosting its Data as a Service offerings to marketers for enhanced consumer insight across digital and traditional channels.

By Catherine Knowles • 2 min read • Tue, 6th Jan 2015
User experience vital in 2015, so says Kiwi creative tech firm
Unified Communications

User experience vital in 2015, so says Kiwi creative tech firm

Improving user experience and mobile domination are the digital focus of 2015, according to Auckland-based creative tech firm bka Interactive.

By Shannon Williams • 3 min read • Tue, 6th Jan 2015
Michael Hill deploys MuleSoft integration platform across ANZ store network
Customer Relationship Management

Michael Hill deploys MuleSoft integration platform across ANZ store network

The integration platform aims to improve IT flexibility and responsiveness to changing business and market requirements by automating connectivity.

By Shannon Williams • 3 min read • Mon, 15th Dec 2014
HP and Alcatel-Lucent strengthen global alliance
Customer Experience

HP and Alcatel-Lucent strengthen global alliance

Expanded partnership integrates Alcatel-Lucent products into HP solutions to deliver enhanced customer experience.

By Staff Writer • 3 min read • Fri, 12th Dec 2014
Huawei: Enter the dragon
Unified Communications

Huawei: Enter the dragon

Huawei might not be one of New Zealand's well known brands, but on the global telco stage they're bigger than huge.

By Patrick Pilcher • 5 min read • Fri, 12th Dec 2014
Theta acquires Auckland BI firm
Data Analytics

Theta acquires Auckland BI firm

Theta completes acquisition of Auckland-based business intelligence firm Indigo, expanding its BI team and partnerships.

By Shannon Williams • 3 min read • Tue, 9th Dec 2014
NZ to benefit from Office 365 and CRM delivered from Australian datacentres
Customer Relationship Management

NZ to benefit from Office 365 and CRM delivered from Australian datacentres

NZ firms to gain from faster Office 365 and CRM access, hosted in Australian datacentres, enhancing performance and data security.

By Shannon Williams • 2 min read • Tue, 9th Dec 2014
Zendesk takes customer service to apps and websites with Embeddables
Customer Relationship Management

Zendesk takes customer service to apps and websites with Embeddables

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

By Catherine Knowles • 2 min read • Thu, 4th Dec 2014
MCS: Adding content to managed print services
Document Management

MCS: Adding content to managed print services

Managed content services are the new trend in the printing sector, aiming to save costs and improve workflow by focusing on digital content.

By Heather Wright • 5 min read • Thu, 4th Dec 2014
Third platform the platform for 2015 says IDC
Platform-as-a-Service

Third platform the platform for 2015 says IDC

Where is tech heading in 2015? IDC offers up some predictions for the year ahead - and the third platform is the key player across them all.

By Heather Wright • 3 min read • Thu, 4th Dec 2014
Ricoh invests in sustainable workplace to drive efficiencies
Document Management

Ricoh invests in sustainable workplace to drive efficiencies

Ricoh opens sustainable Auckland headquarters with 5 Star Green rating, aiming to provide a healthy work environment for staff.

By Shannon Williams • 2 min read • Mon, 1st Dec 2014