Written by Charles Heunemann
As technology enables seamless communication, the work from anywhere concept is reshaping corporate landscapes, enhancing productivity, and reducing costs.
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.
